1. Data Controller
The "Data Controller" referred to in this notice is Erbe Bilişim ("Erbe Bilişim").
2. Purpose
This privacy notice has been prepared to inform you about the personal data collected — through the Erbe Bilişim website ("erbebilisim.com") or directly — in the scope of the corporate IT, network solutions, security systems, and IT support and maintenance services we provide: for what purposes it will be processed, with whom it will be shared, the security of the data, and the retention period of personal data.
3. Personal Data Collected
Within the framework of Erbe Bilişim's activities, personal data may be processed in the following categories:
- First name, last name
- Contact information (phone number, e-mail address, organisation address)
- Corporate information (company name, department, position)
- Details of applications and requests made by the user
- Technical information relating to the devices or systems for which the service is used
- Financial information (invoicing, collection transactions, etc.)
4. Purposes of Processing
The personal data collected may be processed for the following purposes:
- To prepare and present service offers,
- To fulfil service contents, provide technical support and carry out maintenance-repair activities,
- To ensure customer satisfaction, to communicate, to provide information, and to assess complaints and requests,
- To comply with legal obligations (e.g. financial legislation, audit, legal requests),
- To carry out marketing, promotion and information activities (where the customer has given consent),
- To improve our business processes, quality management and internal analyses.
5. Conditions and Legal Grounds for Processing
Personal data is processed by Erbe Bilişim in its capacity as data controller within the framework of the legal grounds set out in Articles 5 and 6 of the KVKK. For example:
- The existence of explicit consent for the processing of data,
- Being directly related to the establishment or performance of a contract,
- Fulfilment of the data controller's legal obligation,
- Processing based on legitimate interests (e.g. improving service quality).
6. Transfer of Data
Erbe Bilişim may share the personal data processed for the purposes stated above, on a limited basis, with third-party business partners, technology providers, payment institutions, cloud service providers, and audit and legal advisors involved in the service provided. The necessary technical and administrative measures are taken during such transfers.
7. Retention Period of Data
Personal data will be retained for as long as required by the purposes for which it was collected; data whose period has expired or that is used outside its purpose will be deleted, anonymised or destroyed. For data that must be retained under legal regulations, the period stipulated in the relevant legislation applies.
8. Data Security
Erbe Bilişim applies technical and administrative security measures against unlawful access to, unauthorised processing, loss, alteration or disclosure of personal data. In this context, measures such as access controls, encryption, data backup and firewalls are implemented.
9. Rights of the Data Subject
Pursuant to Article 11 of the KVKK, individuals whose personal data is processed have the following rights:
- To learn whether their data is being processed,
- To request information if it has been processed,
- To learn the purpose of processing and whether the data is used in accordance with that purpose,
- To know the third parties to whom the data has been transferred, domestically or abroad,
- To request correction if it has been processed incompletely or incorrectly,
- To request its deletion or destruction within the conditions provided in the KVKK,
- To object to its processing,
- To be protected against possible damages arising as a result of analysis by automated systems.
10. Contact Information
To make applications regarding your personal data and to exercise the rights listed above, you can reach us through the following contact channels:
Erbe Bilişim
Address: Yeşilköy Mah. Atatürk Caddesi EGS Business Park No:12/1 Bakırköy / İstanbul
Phone: +90 (850) 432 53 64
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