Frequently Asked Questions
Where does our data go?
Nowhere. ERBE SIEM runs entirely on-premise — on your own server. Logs, user information and reports never leave your machine. It also works on isolated networks with no internet connection.
How long does installation take and what does it need?
You run a single installer; the wizard asks which modules you want and handles the rest. A typical installation takes 15 to 30 minutes. Windows Server (or Windows 10/11) is enough; no separate database server, web server or Node.js is required.
Does it only work with Fortinet?
No — the product is vendor-independent. Every next-generation firewall produces syslog to RFC 3164/5424; ERBE SIEM parses those records, normalises them, runs correlation and stores them in them within the scope of Law No. 5651. Any device that sends syslog can be a source, including Palo Alto, Sophos, Check Point, Cisco, SonicWall, WatchGuard, Juniper, Huawei, Zyxel, pfSense/OPNsense, MikroTik and Turkish vendors.
On Fortinet there is an additional REST API integration: one-click IP blocking from the panel and retrieval of historical records from FortiAnalyzer work only on FortiGate. On other brands, collection, detection, alerting and reporting all work in full; automated blocking over an API is added on request.
Is it really enough for Law No. 5651?
Yes. Hotspot and internet access records are collected and sealed with a TÜBİTAK timestamp (RFC 3161). This proves cryptographically that the record existed at the stated moment and has not been altered since — in an audit, the chain of evidence can be demonstrated mathematically.
The raw record is never modified. The plain-language explanation the product adds is kept in a separate field, leaving the original line exactly as received. The panel also carries an audit trail showing who changed what and when.
ERBE SIEM has passed TRTEST testing.
Do I need to employ a security specialist to use the panel?
No — that is precisely the product's core design goal. Events are explained in plain language, severity is shown by colour and label, and alert emails are written in a "what happened / what you should do" form. We walk through it with you once during installation.
Does the AI feature send our data outside?
The AI-assisted analysis module is off by default. If you choose to enable it, which data is processed is entirely under your control. While it is off, no component of the product sends data to an external service.
How many devices and how much log volume does it support?
In small and medium-sized organisations the default SQLite configuration is sufficient. In high-volume environments (heavy traffic profiles, many locations) you move to PostgreSQL by changing a single setting. We establish the right profile with you.
Will I lose my settings when I move to a new version?
No. The installer is upgrade-safe: the database is kept in a separate location, your configuration file is preserved and your module selection is not overwritten. Even if you uninstall the product completely, your records are not deleted.
How do support and updates work?
Updates and support are included for the duration of the licence. Installation, initial configuration and user training are carried out by Erbe Bilişim. You can request support remotely or on site.